OFFICIAL SUPPORT & COMPLIANCE DESK
Contact LocatePic Support, Billing & Privacy Desk
Need help with a photo geolocation scan, credit balance, 14-day refund request, or privacy inquiry? Our engineering and compliance desk responds to all inquiries within 24 hours.
Direct Email Desk
For technical questions, bug reports, account assistance, or enterprise API inquiries:
[email protected]Response SLA: Within 24 Hours (Mon–Sun)
Billing & 14-Day Refund Guarantee
- • Zero-Result Guarantee: Scans that return zero candidate matches automatically refund 100% of pre-authorized credits in real time.
- • 14-Day Refund Window: Email [email protected] with your account email or receipt ID within 14 calendar days of purchase.
- • Processing Time: Approved refunds are returned to your original payment method within 3–5 business days.
Privacy, GDPR/CCPA & Ethical OSINT
- • Stage 0 EXIF inspection, GPS scrubbing, solar shadow math, and video keyframe extraction execute 100% locally in your browser RAM.
- • For GDPR/CCPA data deletion requests or Acceptable Use reports, contact [email protected] with subject line
[PRIVACY / COMPLIANCE].
Review our full governance documentation before submitting formal compliance requests: